Sablemark Labs support
How can we help?
Send us the problem, the action that triggered it, and any opaque request/support ID shown by SheetPins. Please keep customer files, credentials, and sensitive board data out of email.
Email support
We aim to send an initial response within two business days, Monday–Friday excluding United States federal holidays.
support@sheetpins.appWhat to include
- A short description of what you expected and what happened
- The exact SheetPins error message
- The opaque request/support ID, if the message includes one
- Whether a reload and monday reconnection changed the result
- Your browser or monday mobile platform and approximate time
Never send monday access tokens, passwords, private PDFs, site photos, or exported reports. We will request the minimum additional detail needed if the support ID is not enough.
Common questions
Why does SheetPins ask me to connect monday access?
The backend uses a user-specific monday authorization to verify that you still have access to the exact board and Board View before it loads or changes the shared pin workspace. Finish the connection in the new tab, return to SheetPins, and reload.
Where are my PDF plans and site photos stored?
Current plan PDFs and site photos remain native monday assets in the board's Files columns. SheetPins stores workspace references, pin positions, linked item IDs, notes, field mappings, and revision metadata—not a second copy of current plan or photo files.
Why can I see a pin but not edit it?
monday viewers and other view-only users can inspect pins and reports but cannot change plans, pins, task fields, mappings, or photos. Ask a monday account or board administrator if your role should allow editing.
Why is Place task pin disabled?
Select a PDF first and confirm that you have edit access. On the Free plan, the button is disabled once that Board View reaches 15 total pins. Pro supports up to 10,000.
Why does export say Upgrade for export?
Punch-list PDF export is a Pro feature. Subscriptions and plan changes are handled through monday.com after SheetPins becomes available in the marketplace.
What should I do if report generation fails?
Reload SheetPins and try once more. If monday access is requested, reconnect, return, reload, and export again. If it still fails, email the opaque support ID and approximate time so we can find the privacy-safe server event.